Frequently Asked Questions

This massager offers adjustable intensity levels (high, medium, low) so you can choose between a gentle massage or a deeper one depending on your needs.

It simulatesreal thumb and hand pressure, like a natural shiatsu massage.

This helps to:
✔️Relieve tension & pain in neck, shoulders, and lower back
✔️Improve blood circulation for faster recovery
✔️Reduce stress & stiffness so you feel relaxed and light

The premium model with:
x1 Smart Hands Massager
x2 Red Light Therapy Modes
x2 Heat Modes
x3 Massage Modes
x1 USB Charging Cable
x1 Illustrated User Manual.
x1 FREE Adjustable Strap (Just Today)
x1 FREE Extra Gift (Just Today)

✨ Backed by Science ✨

A 2018 review from Harvard Medical School showed that Red Light Therapy can:
✔️ Reduce pain & muscle tension
✔️ Boost circulation & speed recovery
✔️ Stimulate cellular repair
✔️ Enhance skin rejuvenation

It’s mainly designed for neck and shoulders, but it’s also highly effective on the back, legs, arms, and glutes

The built-in rechargeable battery lasts up to around 90 minutes per charge(depending on usage and heat mode).

We’ve got you covered:

  • 30-day money-back guarantee - No questions asked
  • Free replacement if damaged in transit
  • 24/7 customer support - Real humans, not bots

We stand behind our product 100%

💳  Order  and Payment

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shopify Payments. You can choose your preferred payment method during checkout.

Yes. All payments are processed through the most trusted payment processors, such as PayPal and Shopify Payments. Your personal information is encrypted and protected. We will never sell your data.

You can enter a discount code during checkout. Enter the code in the "Discount Code" field and click "Apply." The discount will be automatically applied to your total.

We process orders within 1-2 business days. If you need to make changes or cancel your order, please contact us as soon as possible. Once your order has shipped, we unfortunately cannot process changes or cancellations.

You can contact our customer service team via the " Contact " page. We're available by email, live chat, or phone during business hours.

🚚  Dispatch  and Returns

Yes, we ship to many countries worldwide. Shipping rates and delivery times vary depending on your location. Check your shipping options at checkout for more information.

We work with all major carriers and local couriers. You can select a shipping method during checkout.

Shipping costs depend on your location, the shipping method you choose, and the size of your order. The exact shipping costs are displayed at checkout. Visit our shipping page for more details.

Once your order has been shipped, you'll receive an email with a track & trace number and a link to track your package. You can also track your order directly on our website via the "Track Order" page.

We offer a 30-day returns policy. If you're not satisfied with your purchase, you can return it within 30 days for a refund or exchange. Items must be unworn, unused, and in their original packaging. Visit our returns page for more information.

We apologize for the inconvenience. If you received a damaged or incorrect item, please contact our customer service within 7 days of receiving your order. We will help you resolve the issue as quickly as possible.

If you accidentally entered an incorrect address or if it was automatically filled in incorrectly, please contact us as soon as possible at info@shiatsumini.nl . Unfortunately, once your order has been shipped, we can no longer change the delivery address.